Refund & Cancellation Policy

Cancelling your subscription

You can cancel your subscription at any time from your account page. Cancellation takes effect immediately at the end of your current billing period, and you will not be charged again. There are no cancellation fees, no minimum commitment periods and no retention barriers.

If you have trouble accessing your account, you can also cancel by contacting our support team by email or through the contact form on this website. Please include the email address or phone number used at sign-up so we can locate your subscription quickly.

Refunds

If you are not satisfied with our service, or if you see a charge you do not recognise, contact our support team. Refund requests are reviewed within one business day and approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

Charges made in error, duplicate charges and charges after a confirmed cancellation are always refunded in full.

How to reach us

Email us at help@auradigitalbv.com or call +31 970 1020 6459. Our support team is available 24/7 and answers all refund and cancellation enquiries within one business day.